Terms of Use

1. Your account

You need an account to buy anything. Keep your password to yourself — anything done from your account is treated as done by you.

You cannot delete your own account from the Service. If you want it closed, ask through our support form and we will do it. We may also close or suspend an account ourselves if it is used for something illegal, or to attack or harm other people or systems.

Closing an account removes its servers, cancels any active subscription so you are not charged again, and forfeits any remaining credit (see section 4). Invoices and payment records are kept — we are required to hold them for tax and accounting.

2. What you are buying

A plan leases you a game server that is yours — exclusively yours, for as long as the lease runs. The minimum term is one month. Plans renew automatically until you cancel.

Section 6 sets out what we back up and for how long.

3. Payment

• Card payments are handled by Stripe. We never see or store your full card number.
• A subscription renews on its due date at the price shown on your invoice, until you cancel it.
• Every purchase, top-up and gift produces an invoice, and you can download it from your billing page.
• Tax, where it applies, is charged when credit is spent on a server rather than when credit is bought — so a top-up or a gift is always a zero-tax document, and the tax shows on the invoice for the thing you actually bought.

4. Account credit is one-way

Credit works like a gift card. Money becomes credit, and credit does not become money again.

• Not refundable. Credit cannot be converted back to a card refund.
• Not transferable. An existing balance can never be moved to another account. Only new card payments can create credit on someone else's account.
• Not withdrawable. There is no cash-out. Credit is spendable only here.
• Forfeited on closure. When an account is closed, any remaining balance is written down to zero and recorded as forfeited. It is not paid out.

Anyone can gift credit toward someone else's server — that is what the pay page calls "chipping in". The credit belongs to the account it lands on, and the person who sent it has no claim over it afterwards. They can neither spend it nor ask for it back.

5. Refunds and chargebacks

You have 72 hours from paying to change your mind about a plan, no reasons needed. After that we refund a charge that was our mistake, and we always put that right. The full policy is on the refund policy page.

If a payment is reversed by your bank or card issuer — a chargeback — this is what happens:

• The reversed amount is taken back from the account the credit landed on, whether or not it has already been spent. If the payment was a gift, that is the recipient's account, not the sender's.
• That can take the balance below zero. A negative balance is a debt to us, and it is shown in red on your billing page and in the header.
• A negative balance suspends the servers on that account until it is cleared. Clearing it means topping up by at least the amount owed.
• We email the account holder and the person recorded against the original payment when a reversal lands, so nobody finds out by discovering their server is off.

If you think a charge is wrong, use the support form first. A chargeback on a charge we would have corrected anyway costs both of us more than a message does.

6. Cancelling, lapsing and suspension

You can cancel a subscription at any time. The server keeps running until the end of the period you have already paid for. Outside the 72-hour window in section 5, unused time is not refunded.

If a payment fails or a subscription is cancelled, this is the timeline:

• Day 0 — a backup is taken and the server is suspended. It stops, but the world is intact.
• Days 0–7 — pay and the server resumes. Nothing is lost.
• Day 7 — the server is deleted, along with its files on the node.
• Day 30 — the backup taken at suspension is purged. After that the world is gone.

We may also suspend a server for a negative balance (section 5), or where the account is being used for something illegal or to harm other people or systems.

7. Backups and your data

• Each server comes with two backup slots. That is a count, not an amount of disk — a slot holds a whole world however big it is.
• A backup is kept for 30 days from whatever created it — a suspension or a deletion. One rule, both cases.
• Backups are there to undo a mistake and to bring a world back after a lapse.
• A backup can only be imported back in if it is an archive we produced. We record a checksum and the game it belongs to when the archive is made, and both must match before anything is unpacked into a server. This is explained in the FAQ.
• Those import records are kept for six months. The backup file itself is on the 30-day clock above — the two are separate, and the FAQ explains why.

8. Acceptable use

Do not use the Service to break the law, to attack or disrupt other people or their systems, to send spam, or to host content you have no right to distribute. Do not try to reach parts of our systems that are not yours. We can suspend or remove a server that is doing any of these, and where it is serious we will do it without notice.

9. Availability

We work to keep servers up and we will tell you when something is wrong, but we do not offer an uptime guarantee or service credits. Maintenance, hardware faults and upstream network problems will occasionally interrupt service.

10. Privacy

What we collect and who we share it with is set out in our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

12. Trademarks and who we are not

We are an independent hosting company. We are not affiliated with, endorsed by, sponsored by or connected to Wizards of the Coast LLC, or to any of the publishers or developers whose games we host.

Dungeons & Dragons, D&D and the names of published settings are trademarks of Wizards of the Coast LLC. Every other game name, logo and trademark on this site belongs to its own owner. We use those names only to say which game a server runs — that is a statement of fact about what we host, and it claims no rights and implies no relationship.

Software you install on your server is licensed to you by whoever makes it, under their terms. Where a game requires a licence or an account of your own, buying a plan here does not provide one and is not a substitute for one.

13. Contact us

Questions about any of this? Reach us through our support form and we'll be happy to help.